Home » Offre d’emploi T&W Customer Care Representative – ME & Maghreb –

Offre d’emploi T&W Customer Care Representative – ME & Maghreb –

  • Order processing of all transaction type orders.

  • Check availability and order confirmation according to company guidelines. Ensure timely information to customers in case of deviations in availability.

  • Order Management – Handle inquiries, check product availability, order entry and monitor material allocation.

  • Responsible for proactive order monitoring and keeping customers updated with regular information on their orders and shipments.

  • Understand model-specific performance indicators and proactively support actions and corrective measures.

  • Prepare debit & credit notes and process quality notifications and customer returns.

  • Update and maintain accurate customer records – including customer-specific information, contracts, labelling, packaging and stock requirements.

  • Resolve requests for order changes and issues while also handling customer complaints and inquiries internally and externally.

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