Home » Offre d’emploi Technical Support Agent – Services – Maroc | Novojob

Offre d’emploi Technical Support Agent – Services – Maroc | Novojob

2023-01-22 17:30:37

Offre d’emploi Technical Support Agent – Services – Maroc | Novojob

  • Partner with Level 1 Support to manage, troubleshoot, and resolve complex product or performance issues with the platform.

  • Provide Tier 3 expertise on application related product issues

  • Field incoming problem tickets from end users to resolve application issues, and assign to the appropriate development teams.

  • Work internally with IT teams to make sure all demo sites/application are up to date and accessible.

  • Add/remove/ change data from/in sales demo applications and TeamSupport as needed

  • Update training materials and process documentation based on support data

  • Provide guidance (beyond initial training) to individual users to prep them for workflow demos

  • Document all pertinent end user that is pertinent to the issue.

  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

  • Record, track, and document the problem-solving resolution, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Know when to escalate high priority issues.

  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

  • Coordinate with department heads any critical issues that require immediate attention.

  • Participate in the design, development, and delivery of business applications training to the business users.

  • Manage and/or provide guidance to junior members of the team.

  • https://www.novojob.com/maroc/offres-d-emploi/offre-d-emploi/maroc/128680-technical-support-agent


    Rester à jour

    Inscrivez-vous pour recevoir les dernières offres d'emploi chaque jour.

    Laisser un commentaire

    Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *

    Retour en haut
    Khdemti.ma Nous aimerions vous montrer des notifications pour les dernières nouvelles et mises à jour.
    Allow Notifications