Home » Offre d’emploi Spa Manager – Services – Maroc
Offre d’emploi Spa Manager – Services – Maroc

Offre d’emploi Spa Manager – Services – Maroc

  • As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Manage overall operations of the spa

  • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development

  • Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes

  • Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement

  • Manage customer feedback effectively to ensure continuous service and programme improvement

  • Instill brand values and standards to maintain quality on a daily basis

  • Liaise with other hotel departments

  • Ensure customers and guests receive friendly and consistent personalised service from all team members

  • Respond to audits to ensure continual improvement is achieved

  • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed

  • Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

  • Resort Experience is a plus

  • Pre-opening experience is a plus

  • Luxury experience

  • French & English speaker (is a must)

  • Plus any other language is a bonus

  • Being in a managerial role at least for 2 years (as your current role)

  • Experience with beauty salons

  • Strong leadership skills, creative, energetic & passionate

  • Strong communication & relationship building skills

  • Management experience within the spa industry

  • Ability to meet financial targets

  • Ability to work under pressure

  • Excellent grooming standards

  • Willingness to develop team members and self

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :
  • Knowledge of the local market

  • Relevant qualifications.

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