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Home » Offre d’emploi SMB Client Specialist – Services – Maroc | Novojob

Offre d’emploi SMB Client Specialist – Services – Maroc | Novojob

2023-01-11 10:19:24



Offre d’emploi SMB Client Specialist – Services – Maroc | Novojob

  • Provide support to clients using several communication tools (email, chat, and phone).

  • Work collaboratively with our Sales, Talent Operations, Finance, and Legal teams to efficiently anticipate and fulfill client needs.

  • Communicate via Zoom and Slack to maintain a high level of collaboration and clear communication within the team.

  • Partner with client support teams and internal stakeholders to resolve client issues as needed.

  • Act with a sense of urgency in resolving client and talent issues and have the judgment to include the proper people or teams to resolve.

  • Handle escalated cases and assist clients and talent who need immediate attention, as needed in the absence of management.

  • Act as a resource and subject matter expert by maintaining a working knowledge of all Toptal service offerings and policies.

  • Provide support to new and existing team members by assisting with training and learning new tasks.

  • Have the opportunity to work on special projects and initiatives.

  • Minimum 3 years of experience working in customer service over a variety of communication channels (email, Slack, and chat).

  • Knowledge of the software development field is a significant plus.

  • Must be a strong performer in high-volume, high-pressure situations.

  • Communication. Must be able to have difficult conversations and de-escalate situations when appropriate. Strong written and verbal communication skills are required.

  • Collaborative. Exceptional interpersonal skills and the ability to build strong, customer-centric relationships, both internally and externally.

  • Team-oriented. Cooperative and promotes an environment of continuous improvement.

  • Problem solver. Must be capable of uncovering issues and resolving them quickly and effectively.

  • Time management. Must be able to work independently and manage time and resources efficiently; can successfully manage competing priorities.

  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.



  • https://www.novojob.com/maroc/offres-d-emploi/offre-d-emploi/maroc/128517-smb-client-specialist

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