Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues
Assist General Manager in managing finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget
Assist General Manager with analyzing and critiquing profit and loss statements for accuracy and opportunities to improve profitability. Help prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Implement appropriate cost-savings initiatives
Assist General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company’s expectations. Collaborate with the sales, marketing, and revenue management teams to create effective strategies
Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments
Complete property walks to interact with guests and employees; identify successes, issues, concerns and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies
Ensure good safety practices of employees and guests
Uphold the highest standards of cleanliness, sanitation, safety, and conduct
Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members. Recruits (hires), trains, coaches and counsels managers and team members, following company, state, and federal regulations
Manage and motivate management team in the execution of their duties. Conduct performance appraisals for the managers
Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations
Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact and courtesy
Assist General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel. Lead and execute renovation projects/plans
Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment
Ensure proper communication within the resort by participating in and conducting regular meetings with all managers. Effective communicator to peer managers
Delegate duties and projects with consistent follow up
Maintain clean and organized work area
Maintain and train the proper emergency and security procedures
Maintain systems and controls to provide adequate supplies for efficient operation of the resort
Other duties, as assigned
