Home » Offre d’emploi Quotation & Technical Support Engineer | Energy transition – French Speaker – Distribution, Commerce – Maroc | Novojob

Offre d’emploi Quotation & Technical Support Engineer | Energy transition – French Speaker – Distribution, Commerce – Maroc | Novojob

2023-01-08 17:26:57

Offre d’emploi Quotation & Technical Support Engineer | Energy transition – French Speaker – Distribution, Commerce – Maroc | Novojob

The Quotation & Technical Support Engineer primary function is to provide technical support (pre-sales, commissioning and after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for EATON Electrical division.

  • Manage technical inquires (configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data.

  • Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors.

  • Assist internal and external customers with product selection and application assistance via email and phone.

  • Provide technical support (hardware and/or software) related to EATON portfolio for a defined product division via phone/email/webchat etc.

  • Provide level one support in testing and development for engineering software’s and tools for design and quotations.

  • Support the localization of in-country based technical and commercial documentations.

  • Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers.

  • Drive customer loyalty through quality of service, improved value and through a high-performance culture.

  • Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC.

  • Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities

  • Permanent contract in a fast-growing global company

  • Challenging projects in dynamic collaborative team

  • Flexible working solutions (home office, hybrid, flexible working hours) are implemented across different EMEA locations

  • We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA

  • We make your perspectives matter – Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level

  • We make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

  • We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies

  • We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen.

  • https://www.novojob.com/maroc/offres-d-emploi/offre-d-emploi/maroc/128470-quotation-technical-support-engineer-energy-transition-french-speaker


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