The Pre-Sales Technical Specialist provides high level technical sales support to the sales team, customers and channel partners across French speaking Africa and Dom Com region. This individual will understand the customer requirements, align and put them in scope with Epson’s product portfolio to provide solutions meeting and exceeding customer needs.
Engage with customers, channel partners and their technical representatives early in the sales cycle and throughout the sales process to understand their business needs and solution objectives
In conjunction with the sales team, formulate a product / system proposal delivering more value to customers at better margins through optimally defined solutions
Support the sales team and channel partners (system integrators, resellers etc.) in delivering projects at the customer locations
Scope software/ hardware requirements and desired outcomes, and work with relevant local and/or central teams deliver the required solution; including maintaining a high level of communication across functional groups and managing milestones
Engage in active communication with key end-users and partners (e.g. Independent Software Vendor’s, resellers), in-line with defined commercial requirements from the sales development group
Support sales team and channel partners with product information, RFP’s, and updates in-line with launch
Provide Technical Support expertise to sales exhibitions and events, either managed centrally or in-conjunction with the sales team
Develop bespoke demonstration software / hardware documentation for sales departments
Evaluate new products / software, identifying potential problems and provide input to Product Management team
Co-ordinate the feed information and market intelligence to sales and Business Management to support the development of a balanced pipeline of opportunities for the business
