Offre d’emploi IT Business Analyst – Informatique, Télécom, Internet – Maroc | Novojob
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Play a key role in supporting innovative technologies and insights to drive transformation
Capturing new business requirements and communicating them with the Digital team.
Interpret business requirements and simplify them for easy analysis of top management to make strategic business decisions.
Deployment of digital tools in the different areas including end-users training and day-to-day support providing
Participates in all test phases of implementation and highlight issues accordingly
Highlight and share key milestones/accomplishments/Roadblocks on the project schedule.
Ensure incidents are resolved, requests are filled, and the customer communication process is complete, and feedback provided.
Documents solutions/results about incidents/demands in the ticket management system
Provides either remote (phone, remote-control) or onsite support
Ensure all implemented digital tools including their infrastructure are in optimal condition.
Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units
Follow up the concerned TEIS support teams regarding on the resolution to open tickets.
Providing initial fault diagnosis for minor issue and coordinating with all levels
Document processes, procedures, and technical resolutions