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Home » Offre d’emploi IT Business Analyst – Informatique, Télécom, Internet – Maroc | Novojob

Offre d’emploi IT Business Analyst – Informatique, Télécom, Internet – Maroc | Novojob

2023-01-08 17:34:10



Offre d’emploi IT Business Analyst – Informatique, Télécom, Internet – Maroc | Novojob

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

  • Play a key role in supporting innovative technologies and insights to drive transformation

  • Capturing new business requirements and communicating them with the Digital team.

  • Interpret business requirements and simplify them for easy analysis of top management to make strategic business decisions.

  • Deployment of digital tools in the different areas including end-users training and day-to-day support providing

  • Participates in all test phases of implementation and highlight issues accordingly

  • Highlight and share key milestones/accomplishments/Roadblocks on the project schedule.

  • Ensure incidents are resolved, requests are filled, and the customer communication process is complete, and feedback provided.

  • Documents solutions/results about incidents/demands in the ticket management system

  • Provides either remote (phone, remote-control) or onsite support

  • Ensure all implemented digital tools including their infrastructure are in optimal condition.

  • Track issues from reporting to resolution while updating the internal knowledge base and/or communicating learning with internal business units

  • Follow up the concerned TEIS support teams regarding on the resolution to open tickets.

  • Providing initial fault diagnosis for minor issue and coordinating with all levels

  • Document processes, procedures, and technical resolutions



  • https://www.novojob.com/maroc/offres-d-emploi/offre-d-emploi/maroc/128471-it-business-analyst

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