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Home » Offre d’emploi Guest Relations Manager – Services – Maroc
Offre d’emploi Guest Relations Manager – Services – Maroc

Offre d’emploi Guest Relations Manager – Services – Maroc

  • A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards
  • As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
  • Meet, greet and direct Guests who enter the lobby area

  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner

  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations

  • Manage, record and resolve promptly Guest or customer complaints

  • Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge

  • Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate

  • Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

  • Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget

  • Maintain good communication and work relationships in all hotel areas

  • Maintain staffing levels to meet business demands

  • Attend all Reception meetings and Executive Lounge Meetings

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Assist with other departments, as necessary

  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

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