Manage technical inquires (configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data.
Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors. Assist internal and external customers with product selection and application assistance via email and phone.
Provide level one support in testing and development for engineering software’s and tools for design and quotations.
Support the localization of in-country based technical and commercial documentations.
Assist customers to resolve hardware and/or software issues which might involve escalations to above technical support engineers, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture.
Own and drive the technical knowledge and expertise for the ETiB product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC.
Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities.