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Home » Offre d’emploi EMEA Application Support – Services – Maroc
Offre d’emploi EMEA Application Support – Services – Maroc

Offre d’emploi EMEA Application Support – Services – Maroc

  • Provide 2nd line support for the EMEA ERP system(s).

  • Log and monitor requests for support from EMEA ERP system users.

  • Respond to requests for support in accordance with company procedures.

  • Work in conjunction with the system users and the Business System team to deliver solutions to meet business requirements.

  • Provide 2nd line support for application processes and peripheral systems.

  • Create process documentation and training material related to the ERP and application processes.

  • The successful candidate should demonstrate the following skills / experience :
  • Ideally 3 years + experience of supporting users on ERP Systems (Microsoft Dynamics AX highly preferably) within IT distribution / supply chain industry.

  • Excellent communication skills, customer service and problem solving skills.

  • Knowledge of business analysis approaches and ability to document business and system processes effectively.

  • Knowledge of the following helpful, but not required:  Networking, Active Directory, SQL Server, Terminal Services, SharePoint Server.

  • Ability to work as part of a team on own initiative.

  • Capable of paying close attention to detail.

  • Excellent work ethic with a strong sense of urgency

  • A flexible approach to hours of work (may be required to work hours beyond the company standard including weekends)

  • Willingness to work out of hours and weekends providing support to the business during period ends.

  • Willingness and ability to learn new skills.

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