Home » Offre d’emploi Duty Manager/Guest Relations Manager

Offre d’emploi Duty Manager/Guest Relations Manager

  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

  • Respond to guests needs and anticipate their unstated ones

  • Expect and react promptly to guests’ requirements and inquires

  • Actively listen and resolve guests’ complaints

  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)

  • Coordinate and manage communication between guests and staff

  • Promote all amenities, conveniences and programs offered

  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to

  • Appraise team’s performance and produce reports

  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

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