Offre d’emploi Client Advocate – Informatique, Télécom, Internet – Maroc | Novojob

Manage, maintain and update the company’s customer database for the accounts assigned

Build, establish and maintain positive customer relationships

Identify and work with appropriate company’s personnel to resolve customer problems

Prepare reporting on clients as required by management

Assist and manage escalations

Deliver Invoice reviews

Manage daily client needs via Phone, Email and Video Conference

Ensure prompt and accurate answers to clients’ queries

Communicate product and pricing details clearly

Coordinate with the leadership on key client updates

Generate interest and opportunities for other product opportunities

Manages business reviews with clients

Negotiate new agreements

Owns retention efforts in managing churn

Educates clients on new products

Manages adds, moves, changes

Generates referrals, references, and testimonials

Experience interacting with clients using the telephone, email, and video conference

Strong communication skills including reading, written and verbal skills that would be normally expected from a college degree

Ability to persuade and influence others

Strong interpersonal skills

Experience with CRM software (e.g. Zoho)

Ability to deliver an excellent customer experience

High degree of professionalism

Good time-management skills with a problem-solving attitude

Ability to work effectively in high pressure, competitive and multiple task environments

High attention to detail

Excellent networking, relationship building, communication skills.