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Home » Offre d’emploi Client Advocate – Informatique, Télécom, Internet – Maroc | Novojob

Offre d’emploi Client Advocate – Informatique, Télécom, Internet – Maroc | Novojob

2023-01-10 09:40:25



Offre d’emploi Client Advocate – Informatique, Télécom, Internet – Maroc | Novojob

  • Manage, maintain and update the company’s customer database for the accounts assigned

  • Build, establish and maintain positive customer relationships

  • Identify and work with appropriate company’s personnel to resolve customer problems

  • Prepare reporting on clients as required by management

  • Assist and manage escalations

  • Deliver Invoice reviews

  • Manage daily client needs via Phone, Email and Video Conference

  • Ensure prompt and accurate answers to clients’ queries

  • Communicate product and pricing details clearly

  • Coordinate with the leadership on key client updates

  • Generate interest and opportunities for other product opportunities

  • Manages business reviews with clients

  • Negotiate new agreements

  • Owns retention efforts in managing churn

  • Educates clients on new products

  • Manages adds, moves, changes

  • Generates referrals, references, and testimonials

  • Experience interacting with clients using the telephone, email, and video conference

  • Strong communication skills including reading, written and verbal skills that would be normally expected from a college degree

  • Ability to persuade and influence others

  • Strong interpersonal skills

  • Experience with CRM software (e.g. Zoho)

  • Ability to deliver an excellent customer experience

  • High degree of professionalism

  • Good time-management skills with a problem-solving attitude

  • Ability to work effectively in high pressure, competitive and multiple task environments

  • High attention to detail

  • Excellent networking, relationship building, communication skills.



  • https://www.novojob.com/maroc/offres-d-emploi/offre-d-emploi/maroc/128493-client-advocate

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