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Offre d’emploi Advisor, Partner Management

Join us to do the best work of your career and make a profound social impact as an Advisor on our Partner management team in Casablanca to do the best work of your career and make a profound social impact.

What You’ll Achieve

  • As a Business Operations Advisor, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization’s strengths, finding ways to maximize opportunities and improve business processes.

You will :

  • Provide Operational guidance in line with DTS GBS Vision as well as oversee day to day operational activities of services with Program leads in ISSC, Morocco, NA & Ireland.
  • Represent the team in Process/ System meetings and projects as well as Coordinate & Review Global Capacity Forecasting and oversight the escalation path
  • Facilitate regular reviews with RSLs to identify, document, and drive standardization & best practices including Process SOPs, T&D, QA and Reporting
  • Manage & Coordinate quarterly business reviews (QBR’s) with Regional Service Leads (RSL) to present to leadership & Customers
  • Subject Matter Experts in New Business Development engagements & New Tools

Essential Requirements

  • 5 to 7 years of related experience with a strong understanding of internal business processes and systems capabilities
  • Excellent verbal and written communication in English
  • Ability to work independently and successfully influence senior decision makers
  • Strong project management skills and change management experience
  • Strong analytical & reporting experience

Desirable Requirements

  • Problem solving skills as well as the ability to work cross-functional at all levels and anticipate change to redirect team efforts accordingly
  • Knowledge of Ariba, SFDC, Lightening, Financial Force, and Oracle.

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