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Helpdesk Associate- Dutch

Description : Helpdesk Associate- Dutch. Compagnie : Agency. Adresse : Casablanca

Req ID: 187057

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate- Dutch to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).

Helpdesk Analyst – Dutch

Remote, Morocco

Competitive Salary + Benefits

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

Identify issues, investigate root causes and recommend solutions to reported problems

Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail

Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance

May prepare help desk incident reports and assist in hardware and software evaluation

Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Key Skills

University education, preferably technical degree or Microsoft certifications.

Up to two years’ experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications.

Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers

Fluency in Dutch and English Languages.

Flexibility to work shifts if required.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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