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Field Service Associate Technician

Description : Field Service Associate Technician. Compagnie : EATON. Adresse : Casablanca

A. Provide a quality of service
B. Maintains high performance of our products
C. Support the teal in customer satisfaction
D. Promote our global solutions
E. Provides commercial support such as order entry, price checking, order clearing, coordination of delivery
F. Interfaces with customers, logistics, manufacturing and/or sales representative to handle a variety of pre-sales or post-sales service functions.
G. Provides assistance to internal and external customers in areas such as product order fulfilment processes, customer service requests such as and-to-end order status, product changes.
H. Resolves problems by applying established policies, procedures and tactics.
I. Drives customer loyalty through increased productivity, improved value and through a high performance culture.

  • Bachelor/master (Bac +2) degree of Electrical Engineering
  • Minimum 2-3 years of customer service related experience
  • Drive for results and collaborative style.
  • Excellent Communication and Interpersonal Skills (Written and Verbal).
  • Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
  • Teamwork, networking and continuous learning skills.
  • Good organizational and computer skills required to manage and organize high volume and diverse transactions

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales


Region: Europe, Middle East, Africa

Organization: ES EMEA ETD SERV Services


Job Level: Individual Contributor

Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

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