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CS Digital Specialist

Description : CS Digital Specialist. Compagnie : Agency. Adresse : Casablanca

Résumé du poste

1. Fournir les meilleurs services qui soient aux clients en améliorant les différents centres de services.

2. Renforcer la compétitivité du service en améliorant les ICP et en contribuant à la résolution des problèmes rencontrés par les centres de services.

3. Contribuer à distinguer le service de ses concurrents en identifiant les meilleures pratiques et en les diffusant au sein des autres centres de services.

Rôle et Responsabilités

1. [Improving service center fields] Make a visiting schedule for each service center and visit and improve the field based on a checklist.

2. [Supporting to solve issues] Analyze issues for each service center based on the visiting results and support to implement an improvement measure for each issue.

3. [Index management] Analyze an index for each service center. Analyze why there is a weakness and resolve the issue.

4. [Managing best practices] Organize best practices of a service center and apply them to increase operational efficiency by propagating them to other centers.

Skills and Qualifications

  • Develops professional expertise by complying with company policies and procedures
  • Works on problems of moderate scope where analyzing situations or data requires a review on various factors
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Normally receives general instructions on routine work with detailed instructions on new projects or assignments
  • Generally requires a bachelor’s degree with a minimum 2 years related experience, or advanced degree without experience
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